What Are the Benefits of Online Therapy?

  • Affordable - overheads are kept at a minimum so we can keep costs down for you


  • Saves Time - access psychological services directly from your home or office


  • Convenient - fits in with your busy schedule as you don’t have to travel


  • Comfortable - some people may find face to face therapy to confronting


  • Easy - you don’t need to worry about traffic or finding your way to a new place

Risks and Limitations of Online Therapy?

While there are many benefits from online therapy, it is important to consider the risks and limitations, including:

  • Physical Presence – you are not in the same room, so your psychologist may not pick up on some of the things that you are ‘not saying’ - so there is a need to ensure that you are communicating openly, to ensure you are
  • Technical Difficulties – it’s technology and sometimes it lest’s us down, there may be difficulties with technology including internet speed and computer failures
  • Security – even though we utilise a secure and encrypted communication platform, even Apple haven’t been able to protect themselves from really intelligent young people with too much time on their hands (Hackers).  While we do what we can to ensure this doesn’t happen, we need to let you know that it can happen.  However, private therapy offices can also be broken into and potentially robbed – so there is a risk in everything that we do

Is the Rural Help Platform Secure?

Absolutely. We take your privacy and security very seriously. We have the following measures in place to ensure that our platform is verified and secure.

  • SSL secure website (Secure Sockets Layer), which is the standard security technology for establishing an encrypted link between a web server and a browser, providing the highest level of sureity that data passed between the web server and browsers remains private
  • All payments are encrypted and we do not store your credit card details
  • Browser based services and tools are used so that you don’t need to download things that may harm your systems and we comply with necessary security protocols
  • HIPAA compliant video call service - the Health Insurance Portability and Accountability Act (HIPAA), sets the standard for protecting sensitive patient data in the United States and is gold standard globally.  Any company that deals with protected health information must ensure that all the required physical, network, and process security measures are in place and followed
  • End-to-end encryption of your information and anything recorded is de-identified