Consent to Collect Information

Psychological Treatment Services

As part of providing a psychology service to you, the Psychologist will need to collect and record personal information from you that is relevant to your current situation. This information is a necessary part of the professional service that is provided. You do not have to give all your personal information, but if you don’t, this may mean the Psychologist may not be able to assist you fully.

Purpose of collecting and holding information

The information is gathered in order to provide suitable therapy for your presenting issues and to assist the Psychologist in supporting you in your recovery, including any potential referral, where applicable. The information is retained in order to document what happens during sessions, and enables the Psychologist to provide a relevant and informed service.


All personal information gathered by the Psychologist during the session will remain confidential and secure except where:

  1. Failure to disclose the information would place you or another person at serious and imminent risk; or
  2. There is an obligation to disclose the information under the Commission for Children and Young People Act (2000); or
  3. It is subpoenaed by a court; or
  4. It is used in relation to defending the Practice in legal proceedings or for obtaining advice in respect of any potential legal proceedings; or
  5. De-identified information is used for reporting and statistical purposes; or
  6. Your prior approval has been obtained to release information to a third party; or
  7. If disclosure is otherwise required or authorised by law.

All personal information is securely kept digitally or in a locked filing cabinet, which is solely accessed by Rural Help employees.

Online Requirements

There are some requirements that we need to enforce for your safety and the safety of our therapists when conducting therapy sessions online:

  1. Ensure that you give yourself enough time to set up everything before your appointment
  2. Ensure you are in a location in which you can relax and feel comfortable for the duration of the session
  3. Ensure that no one else can be heard in the background and that you cannot be heard
  4. You should be the only person in the room for the appointment unless otherwise discussed with your therapist
  5. Headphones are preferred for confidentiality
  6. Place your computer, laptop, or tablet about an arm's length away from you and raised to eye level. If you are using a tablet, please let your therapist know as this may affect the EMDR process.
  7. Ensure that there is enough lighting in the room so that your therapist can see you clearly.

Your therapist needs to be able to see you and confirm you are in a private space to ensure confidentiality. If your therapist cannot confirm that you are in an appropriate space, the session will have to be terminated and you will be charged a fee.

Cancellation Policy

If, for some reason you need to cancel or postpone an appointment, the practice requires 24 hours notice. Please call to notify and reschedule the appointment if required. If you are not able to provide more than 24 hours notice for a cancellation, you will be charged a full fee.