Due to COVID-19, we are able to provide online Medicare sessions to anyone in Australia.

Connecting with Rural Communities Online to Improve Psychological Wellbeing

Psychological Support That Comes To You Wherever You Are

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Does Online Therapy Work?

Yes, it does. We recognise that it might feel ‘strange’ to tell people personal stuff about yourself when you’re on a screen, however research tells us that it is just as effective as seeing someone in person.

It may surprise you to know that most people find that speaking with someone online is actually easier than face to face…

This appears to be because of a combination of things including being comfortable in your own environment and because ultimately if you don’t like the person, or you feel judged by them, you don’t have to see them again.

However, we know that our therapists make our clients feel very comfortable, understood and supported – so you can find the connection that you need to help you through the challenges that life, and mother nature, throws your way.


As human beings, our primary emotional need is for connection. Yet, often our experiences in rural communities can be quite isolating. We may live in a very isolated area and our communities are small, so we can feel embarrassed about people knowing about our difficulties.

Connecting with one of our therapists can really make a difference. Finding understanding and support from someone outside of our community can allow us to gain insights and see our experiences from a different perspective, without feeling judged.

At Rural Help we provide a variety of psychological solutions for entrenched issues. Even when you don’t believe there is anyone that can understand or help you feel differently about your situation, our therapists can assist you to come to a different perspective. We do our utmost to ensure that you can achieve not only the remission of mental health concerns, but truly reach a greater sense of wellbeing.

What is Online Therapy?

Online therapy, often referred to as telehealth or telemedicine, is the use of technology to provide mental health assessment and treatment at a distance.  It involves the delivery of mental health therapy via the Internet.  People also know it as remote therapy, e-therapy, distance therapy, tele-therapy or digital health.  Online therapy uses a variety of web based applications and tools to deliver secure conversations over the internet with a Psychologist in real time.  This means that you can have a psychology session from your home or office at a time that works for you.


Contrary to popular belief, DigiHealth is not new, it has been developing for over 60 years!  Telehealth actually began in 1959 at the University of Nebraska with CCTV,  and later advancing to Internet based service delivery from the 1990s.  It is a well-known practice in the medical field and has increased access to care for patients and resulted in high levels of satisfaction for both clients and providers for a wide variety of services.

Our Recent WIN News Segment about Rural Help


Payment Options

Medicare Rebate

Due to COVID-19, there are no location restrictions on online sessions.  This means that you no longer need to be in an MMM 4-7 area to receive rebates. 

Our psychologists are registered to provide services under the Commonwealth Government's 'Better Outcomes in Mental Health Care' Program.

This means that individual and group sessions are eligible for a Medicare rebate.  If you have a Mental Health Care Plan from your GP, Psychiatrist or Pediatrician, you can currently claim back $87.45 from Medicare for a maximum of ten sessions per calendar year.

Your psychologist will provide a progress report to your referring doctor after the agreed sessions are completed.

Private Health Insurance

You may elect to use your private health insurance.  The rebate will depend on your health fund and your level of cover.  To find out more information about what mental health services your health insurance policy covers, please contact your health insurer directly.

Worker's Compensation

You may be eligible for psychological therapy if you have a Worker's Compensation or Compulsory Third Party claim.

You will need to discuss suitability for psychological therapy with your GP and/or insurance claims manager.  Therapy Online must have approval from your insurer in writing before we are able to provide services for an insurance claim.

We will need this information in advance to enable us to bill your insurance company directly.


NDIS supports people with a permanent and significant disability that affects their capacity to take part in everyday activities.  If your NDIS funding is self-managed, or managed by a third party, we are able to provide services to you.

If you are looking to learn more about NDIS funding and would like to check eligibility, please visit http://www.ndis.com.au

Psychologist or Counsellor?

Many people believe that a Psychologist is the same as a Counsellor, but they are different.  A Psychologist undergoes different training to a Counsellor and hold different obligations to be registered as a health practitioner, which is what is required to obtain Medicare rebates for psychology.  Psychologists provide counselling as part of a broad package of therapeutic techniques that they use to work with clients.  Here we list some of the benefits of working with a Psychologist:

    • Psychologists are registered with the Australia Health Practitioner Regulation Agency which means there is a national body overseeing their practice and ensuring that they are appropriately accredited
    • Psychologists are required to attend ongoing professional development training, so their skills are current and in line with the latest research and techniques that help people
    • Psychologists have trained at university for at least six years, so they have a broad range of knowledge about a wide variety of difficulties that people experience
    • Psychologists follow a scientist-practitioner model, ensuring that new research is incorporated into their therapeutic work
    • Psychologists are expert communicators, they can explain how life experiences impact your thinking in a way that helps you to understand how you can change it
    • The services they offer have been researched on a wide range of people to find out which treatments are most effective and to ensure they are not harmful
    • A Psychologist will work with you to develop a treatment plan based on research and best practice, not just their own experiences
    • Psychologists use data and may collect information from you and ask you to complete questionnaires, to help identify what is going on for you or to track your progress
    • You may also be asked to complete questionnaires that will be used in research, which will help other people with similar situations in the future
    • Psychologist appointments are considered to be a health service and are thereby able to be claimed through Medicare and many health funds, whereas Counselling services are not
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Our Psychology Services are Different

Rural Help seeks to provide integrated psychology and counselling services to individuals across Australia, by considering the needs of the whole person, in a complementary and integrated way.

We support the individual to not merely achieve the resolution of mental anguish, but excel and achieve a state of wholeness and psychological wellbeing.

If appropriate, we are also able to facilitate easier access to a variety of other services, through our national network, who may be able to provide you with access to other support.

Our diversity of experience allows us to work with you in a different way, probably very different to other services you may have experienced and usually not in a way that you might expect.

So, even if you have never spoken to anyone about the challenges you have experienced in your life, you might be pleasantly surprised to find how easy it is to open up to someone who understands rural life and is truly committed to helping you to reduce the impact of those experiences.

At Rural Help, we are focused on providing psychology and counselling services with the highest levels of customer satisfaction – we will do everything we can to meet your expectations.

With a dedicated team of diverse therapists, with experience and understanding of regional, rural and remote communities, we are able to provide a variety of therapeutic approaches including but not limited to:

  • EMDR Therapy
  • Cognitive Behavioural Therapy (CBT)
  • Acceptance and Commitment Therapy (ACT)
  • Mindfulness Based Cognitive Therapy (MBCT)
  • Solution-Focussed Brief Therapy (SFBT)
  • Interpersonal Psychotherapy (IPT)
  • Emotion Focussed Therapy (EFT)
  • Psychoeducation
  • Schema Therapy
  • Imago Relationship Therapy
  • Ego State Therapy
  • Resource Therapy

Our psychology services incorporate a range of differing therapeutic techniques, to ensure that we can provide you with the right solution to resolve your issues.

Look around our website and if you have any comments or questions, please feel free to contact us. We hope to help you soon.

Why Us

It is not uncommon to feel lost and isolated through difficult times. You are not alone in your battle as everyone will at some stage face particularly demanding challenges.

It is normal to experience difficult periods in life. However, if not managed well, these concerns may begin to affect other areas in your life such as family, friends, health, finances and relationships.

When the things that we value most are threatened we can start feeling worthless, hopeless, irritable, worried, frustrated, angry, out of control or isolated.

While family and friends may do their best to provide comfort, the therapists at Rural Help will provide you with the opportunity to connect (one-on-one) with an experienced psychologist and begin to professionally manage and work through your concerns.

Rural Help provides a space for you to voice your concerns and begin taking steps to manage or resolve your difficulties.

At Rural Help our psychologists and other therapists are committed to assisting you to resolve the issues that are holding you back from fully engaging in life.

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Connect... Engage... Feel Better!

Therapy From the Comfort of Home

  • One in five Australians struggle with mental illness but less than half seek treatment, according to the National Survey of Mental Health and Wellbeing. There are millions of people that could benefit from therapy but don’t seek the help they need because they are unaware of the benefits of therapy or they don’t have time to travel to see someone.
    ConnectWith Your Therapist
  • Online therapy is a way for you to connect with your psychologist and receive an effective service in a different modality, one that suits your needs and your availability. It takes the technology we use on a daily basis and provides you a platform to engage in therapy. Providing support at a time that suits you.
    EngageRegularly Online
  • During therapy you explore your thoughts, feelings and behaviours in a safe place. Your psychologist may provide a fresh perspective on a specific issue, or life in general. They can help you understand your emotions and teach you effective communication skills. Therapy can improve your self-esteem, relationships and outlook on life.
    Feel BetterFind Yourself Again
      Feel Better

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Head Office: 10 Euroka Street, NARRABUNDAH  ACT  2604    Phone: 1800 435 728